About Caldwell Collision in Monroe, NC

Caldwell Collision was established in 2000 and opened our doors in 2002. During that interim period our founder/owner, Jeff Caldwell, met with several luxury brand representatives to discuss the future of collision repair in order to design a facility that specifically caters to repairing high-end luxury brands. These special designs include a wall to separate the repair shop from the paint shop making the paint shop one large clean room, a separate room with all of the specialized equipment necessary to preform structural aluminum repairs, larger repair bays, and 2 state-of-the-art paint booths with sealed mixing room and walkway.

At Caldwell Collision our mission statement is to “provide customers with a comfortable atmosphere while combining the highest level of collision repair and concierge style customer service in order to create lasting personal relationships within a business setting”. All of our employees, including those working in the office, participate in training with brands such as I-CAR, ASE, Mercedes-Benz, and Tesla.The collision repair industry is rapidly changing with repair procedures being updated daily in some cases and with that we have found one of the biggest issues we face is the lack of education regarding the materials and methods necessary to preform repairs per manufacturer guidelines. While our technicians in the shop ensure the vehicles are repaired back to pre-accident condition, in the office we focus on providing educational information to all customers throughout the repair process so they leave knowing exactly what we did and why we did it. Combined our technicians have over 60 years experience repairing high-end and luxury vehicles and have completed hundreds of hours of extensive training at I-CAR, ASE, Mercedes-Benz, and Tesla training centers around the country.

We have over 14 years of experience repairing aluminum and structural aluminum damage so as more manufacturers increase their use of aluminum we are a natural choice for their Certification Programs, which is why we were invited to become Ford and Cadillac Aluminum Certified. We proudly repair all makes/models and provide FREE ESTIMATES at both of our locations in Indian Trail. Call us today to setup an appointment for an estimate or to schedule repairs.

Appointment

Call us today to setup an appointment for an estimate or to schedule repairs.

Hours of Operation:

Monday – Friday
8:00 AM – 5:30 PM
(BOTH SHOPS)

Locations: #1

5520 Highway 74 West
Indian Trail, NC 28110
Phone: 704-283-0700

Location: #2

3822 Sardis Church Road
Indian Trail, NC 28110,
Phone: 704-283-0700

WHO WE ARE

Caldwell Collision is one of the few Mercedes-Benz ELITE Certified Collision Centers in the US. This highly specialized certification is known as the “pinnacle of collision service for Mercedes-Benz vehicles”. The ELITE Certification designates that we have completed extensive training specific to structural aluminum repairs at the Mercedes-Benz Collision Program training center, we have a separate clean room strictly used for structural aluminum repairs, the necessary aluminum specific tools and equipment, and the experience/expertise needed to perform these often intricate repairs. Caldwell Collision is the ELITE Certified facility servicing all of NC and SC as well as parts of Virginia, Tennessee, and Georgia. See our Mercedes-Benz ELITE Certified page under “Certifications” for more information.

Caldwell Collision is now a Tesla Approved Body Shop. Much like the Mercedes-Benz certification, Tesla requires our technicians undergo weeks of training specific to Tesla vehicles, specific clean room for structural repairs, specialized tools used only for Tesla vehicles, and equipment necessary to safely preform repairs on EV vehicles. We are the Tesla Approved Body Shop in the Charlotte-Metro area and we also service most of NC from the Research Triangle area down as well as all of South Carolina. See our Telsa Approved Body Shop page under “Certifications” for more information.

Caldwell Collision is Ford Aluminum Certified. Our experience with aluminum and structural aluminum repairs made us an easy choice when Ford was looking for a shop in this area. We have completed all of the Ford specific aluminum training and have all of the necessary tools/equipment needed to complete any aluminum repairs. With Ford expanding their use of aluminum to the MY2017 Ford F-Series and Super Duty trucks we expect to see a greater volume of Ford trucks in the near future. See our Ford Aluminum Certifications page under “Certifications” for more information.

Our Team

Our well-trained and thoughtful staff can help you in many ways.

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TESTIMONIALS

Our well-trained and thoughtful staff can help you in many ways.

Jeff, amazing work as always.  The level of customer service, professionalism, and end result of the repairs you and your team provide is unmatched.  Thank you for everything, the car(s) look great!

Steve K.

You guys did an amazing job on my S600!  It looks better than I expected.  A special thank you to Jeff and Josh.  The special paint matches perfectly.  Thank you for working with me to find a package that suited me best.  Many thanks again!

Josh C.

Josh, you guys did a great job on my car.  As I told you, I used to do body work in my younger days and know good work when I see it.  Very well done!  Thank you again

Tom S.

Mr. Caldwell, I wanted to Thank You for the incredible job you did on my CLK500.  We have brought all of our vehicles to you and we are always astonished at how great they look.  You have customers for life.

Alec F.

My car looks amazing!!!  You guys did a great job and were so helpful explaining this entire process.  I never feel comfortable dealing with car stuff but Josh and Carol really put me at ease and made me feel like family.  Thank you guys so much!!!

Crystal H.

Thank you again for being so kind and helpful to my wife and daughter.  Unfortunately we keep needing your services but I know I only have to make one call when something happens and you will take care of it.  Josh and Carol did a great job keeping me updated and went out of their way to make the whole process as easy as possible.  The car looks great again, maybe we can keep it like that for a while this time.  Thank you again!

Ben M.

Jeff and his team provided service beyond expectations.  Top notch quality work and use Mercedes parts which was very important to me.  Great work!

Robert H.

You all did a beautiful job on my car, it is perfect.  It looks like the day I drove it out of the showroom.  I will be glad to pass on your name to all of my friends and family.  Thank you again.

JR Cole

I brought my wife’s Panamera to you after the immaculate job you did on my CL550 and we couldn’t be happier.  It looks perfect.  You have earned our business for life.  Thank you to the entire Caldwell Collision team.

Bob B.